Gestaltungsfähigkeit matters: Why AI success in the legal market is a question of design

Many law firms and legal departments are currently introducing the same AI tools. What difference AI ultimately makes is decided by everything that develops around these tools: the service offering, processes and roles, data and systems, and the relationship with clients and business functions that are already using AI themselves. All of this is being shaped, either deliberately or by chance. Lina Keßler offers insights into how law firms and legal departments can recognise and make use of this scope for themselves.